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Terms of Sale

Terms of Sale

Prepayment Terms: All orders must be paid in full, before shipping, unless prior credit approval. All business checks and/or personal checks require a minimum of 12 business days for clearance before orders will ship. All NSF checks returned will incur a service fee of $30.00.


Credit Terms: Net 30 days with approved credit. Celina Enterprises LLC reserves the right to withhold shipments and/or production of a customer's order due to customer's failure to satisfy credit requirements or pay any past due invoices. Past due invoices will be subject to collection costs, including, but not limited to, attorney's fees and court costs. Interest at one and one-half percent (1.5%) per month will be added on past due accounts. Disputed accounts must be submitted in writing within 30 days of invoice date for consideration. Credit approval is based upon information submitted by the customer. This credit is then adjusted based upon payment history with Celina Enterprises LLC.


A return authorization number must be received from Celina Enterprises LLC prior to returning merchandise. Merchandise must be returned in the original packaging, freight prepaid, with the RA number. A 30% restocking fee will be applicable for all approved returns. Merchandise must be returned in new, unused condition. Custom orders and orders invoiced more than 60 days ago are not eligible for return. Celina Enterprises LLC will not accept return shipments collect.

Order Cancellations or Changes

Standard Orders: Orders may not be cancelled or changed without receipt of a written cancellation or change request. Any changes made to the order will delay shipment. Standard orders cannot be revised or cancelled once shipment is confirmed.

Custom Orders: Orders for custom items may not be changed nor cancelled once already in production.


All orders will be shipped FOB Celina, OH 45822, with freight charges prepaid, collect, or third-party billing. All shipments are put on the freight line free from damage and packaged properly for transit and are signed for as such by the freight carrier. Celina Enterprises LLC’s responsibility for the product ceases at that point and the freight carrier assumes responsibility. Celina Enterprises LLC will select the best, least expensive freight carrier possible, unless the customer designates a carrier with the order. Freight charges are subject to change without notice. Re-consignment, redelivery, tailgate delivery or storage fees are the responsibility of the customer. Celina Enterprises LLC is not responsible for service provided by customer designated carriers. You may need a forklift to unload your deliveries. A signature is required for all freight deliveries. It is the customer's responsibility to inspect freight delivery and note any damages or shortages on the delivery receipt. All damage must be reported to Celina Enterprises LLC within 7 working days.


As a service, Celina Enterprises LLC will file freight claims for prepaid shipments as long as the customer has inspected the shipment and reported any damage or shortages to Celina Enterprises LLC within 7 working days and noted all damages and shortages on the delivery receipt when signing. Failure to do so will result in the customer incurring all charges with replacing damaged goods. Freight claims for third party and/or collect shipments are the responsibility of the customer. The customer is responsible for all costs to replace damaged items prior to the freight company's reimbursement.


Celina Enterprises LLC warrants that our product will be free from defects in material and workmanship for a period of one year following the date of purchase. Defects are limited to any defect which is a result of the manufacturing process. Excluded are holes, punctures or other damages which can be caused during normal installation of a tent whenever proper procedures are not followed. Celina Enterprises LLC, at its option, will repair or replace this product or any component of the product found to be defective during this warranty period. This warranty is valid for the original purchaser only and is not transferable. This warranty does not cover normal wear or damage resulting from negligent use or misuse of the product, use contrary to instructions, repair or alteration by anyone other than Celina Enterprises LLC or forces of nature.

Installation Instructions

The customer must evaluate each installation site and determine securing and anchoring method and devices appropriate for the conditions. Some soils require different staking or securing than what may be provided with a tent. Celina Enterprises LLC highly recommends the customer engages in thorough training with their use. Celina Enterprises LLC video instructions illustrate excellent graphic examples of operating techniques. Following the instructions given under the condition specified or illustrated will provide proven satisfactory results. However, field situations, site conditions, weather and local experience may mandate other methods.


This product has been manufactured for use as a temporary structure and does not meet structural code, unless specified. Since weather is unpredictable, the customer must incorporate his own good judgment, common sense and knowledge of local conditions with the installation instruction guidelines. The customer is responsible to anticipate weather severity for proper time and method of construction, appropriateness of product for the intended site as well as evacuation or disassembly details.